eXensys Customer Relationship Management (CRM) is a comprehensive and Web based solution. It provides seamless integration of every business function that touches the customer, viz., marketing, sales and customer service. Built on Microsoft .Net platform, eXensys CRM is extremely flexible and scalable. eXensys CRM provides some of the industry-specific features and the best business practices making it the ideal choice across different business domains.

CRM is also defined as the practice of using information gathered through customer interaction to strengthen the relationship a company has with that customer. CRM applications provide businesses with tools and techniques to identify the customer needs and behavior and thus help in delivering value to those

customers.

eXensys CRM enables you to drive rapid user adoption and productivity through a unified and intuitive Web based user interface that delivers robust CRM functionality uniquely tailored for your business users.

eXensys CRM automates marketing, sales and service functions spanning across marketing plan, campaigns, events, leads, opportunities, accounts, contacts, activity management, forecasting, quotes, contracts, orders, service requests and invoices.

eXensys CRM enables you to reduce the total cost of ownership by offering an effective and comprehensive sales life-cycle management solution. The solution helps businesses to align people, process and technology across organizational boundaries.

eXensys CRM helps your enterprise to align activities with revenue goals, increase bottom line profits and enhance customer response. The solution provides a 360 degree view of your revenues, account status and your sales team’s performance, and helps you take faster and better decisions.

Increasing pressure of competition, declining customer loyalty and greater comparability of products are making companies think about new strategies. Recognizing the needs and requirements of customers at an early stage are becoming an ever more important success factor. To speed up customer acquisition, increase customer satisfaction and retention, and the company profit, it is necessary to develop a customer centric business model linking back and front office around the three pillars that are sales, marketing and

services.

To be usable, a CRM solution needs to be technically integrated and therefore requires consistent shared customer repository to exchange data between all the three areas and analytic capabilities to optimize customer value. Successful companies are therefore focusing on customers in their corporate organization and process.

The following are the modules wise features of eXensys CRM

 

  Marketing plan

  Campaign management

  Event / session management

  Lead management

  Activity management

  Expense report

  Opportunity management

  Account management

  Activity management

  Forecasting

  Incentives management

  Inquiry

  Quotation

  Service request 

  Service report 

  RFQ 

  Quotation 

  Service contract 

  Service order 

  Work order 

  Service routing

  GRN

  Delivery note

  Invoice

  Activity management

  Expense report

  Symptoms-solutions database

  Account management

  Warranties

eXensys CRM helps you:

  Establish profitable relationship with customers and decrease operating costs

  Enhance sales team productivity by shortening sales cycle

  Improve campaigns ROIs, increase lead generation and reduce customer acquisition cost and

   other marketing costs

  Improve service staff productivity leading to customer retention

  Make intelligent business decisions with enhanced customer insights

  Drive customer demand

  Transform service into a profitable line of business

  Increase customer loyalty

  Multi-dimensional customer view

  Boosts revenues

  Market segmentation and identification of business trends

  Smart responders with integration capabilities