eXensys Customer Relationship Management (CRM) is a comprehensive solution providing seamless integration of every area of business that touches the customer, viz., marketing, sales, customer service and field support through the integration of people, process & technology and taking advantage of the revolutionary impact of the Internet.

 

This application allows rapid user adoption and provides quick time-to-value supporting your strategic customer-related initiatives. eXensys CRM delivers best-in-class front office functionality and end-to-end industry-specific process.

 

 

 Marketing: Program management, campaign management, events / sessions

    management, lead management, activity management and expense report

 Sales: Opportunity management, account management, activity management,

    forecasting, order processing & invoicing, incentive management and inquiry

    management

 Services: Service request, service report, RFQ, quotation, symptoms-solutions

    database, order processing & invoicing, activity management and expense report

 Reporting: View, sort and filter a wide range of reports to identify trends, measure and

    forecast sales activity, track sales process and evaluate business performance

 Workflow: Automates lead routing, notifications and escalations. Workflow rules also

     make it easy to generate and send auto-response e-mail to customer requests

 Security: Provides high security and data integrity to users

 

 

 Establishes profitable relationship with customers

 Decreases operating cost

 Enhances sales team productivity and improves sales performance metrics

 Reduces sales cycle duration

 Improves campaign response

 Controls lead generation, customer acquisition cost and other marketing costs

 Improves service staff productivity

 Reduces service cost, response time and request-resolution time

 

 

 Superior analytics and a Web based user interface

 Smart respond integration capabilities

 Multi-lingual and multi-currency support

 Product life cycle analysis and management

 Easily creates new marketing campaigns and monitors ROI

 Maximizes ROI from your marketing campaigns by monitoring progress

 Real time measurement of campaign effectiveness

 Automatic leads routing and lead conversions

 Provides complete visibility throughout the closed loop marketing process

 Standardized sales methodologies and process, and increased adoption in

  opportunities

 Sales force automation and reliable sales forecasting

 Commission and incentive management

 Complete 360 degree view of account management and contact management

 Online services against service requests

 Maintains a historical record of all activities casting

 Sets up efficient customer service process

 Real time information on sales and service success rate

 

 

 Marketing plan

 Campaign management, lead management, account management

 Activity management

 Opportunity management, contact management

 Sales forecasting

 Quotes and incentives

 Presales activities

 Contracts

 Order and invoice

 Service requests, service report, service contract, service order, service invoice

 Warranty management

 Symptom and solutions data base

 Analytical reports