eXensys Customer Relationship Management (CRM) is a comprehensive solution providing seamless integration of every area of business that touches the customer, viz., marketing, sales, customer service and field support through the integration of people, process & technology and taking advantage of the revolutionary impact of the Internet.

 

This application allows rapid user adoption and provides quick time-to-value supporting your strategic customer-related initiatives. eXensys CRM delivers best-in-class front office functionality and end-to-end industry-specific process.

 

 

  Marketing: Program management, campaign management, events / sessions

     management, lead management, activity management and expense report

  Sales: Opportunity management, account management, activity management,

     forecasting, order processing & invoicing, incentive management and inquiry

     management

  Services: Service request, service report, RFQ, quotation, symptoms-solutions

     database, order processing & invoicing, activity management and expense report

  Reporting: View, sort and filter a wide range of reports to identify trends, measure

     and forecast sales activity, track sales process and evaluate business performance

  Workflow: Automates lead routing, notifications and escalations. Workflow rules

      alsomake it easy to generate and send auto-response e-mail to customer requests

  Security: Provides high security and data integrity to users

 

 

  Establishes profitable relationship with customers

  Decreases operating cost

  Enhances sales team productivity and improves sales performance metrics

  Reduces sales cycle duration

  Improves campaign response

  Controls lead generation, customer acquisition cost and other marketing costs

  Improves service staff productivity

  Reduces service cost, response time and request-resolution time

 

 

  Superior analytics

  A Web based user interface

  Compatibility with palm and hand-held devices which enhances the efficiency for

   Sales Force Automation (SFA)

  Smart integration capabilities

  Multi-lingual and multi-currency support

  Commission and incentive management

  Customer loyalty analysis

  Product life cycle analysis and management

  Maximizes ROI from your marketing campaigns by monitoring progress

  Automatic lead routing and lead conversions

  Real time dashboards

  Real time measurement of campaign effectiveness

  Complete 360 degree view of account management and contact management

  Online services against service requests

  Maintains a historical record of all activities casting

  Real time information on sales and service success rate

  Online services against service requests

  Builds customer loyalty

  Flexible workflow management

  Provides complete visibility throughout the closed loop marketing process

 

 

  Enables identification of target groups for the products offered, and planning

   and execution of campaigns, marketing events and sessions

  Bridges the gap between marketing and sales, facilitates the conversion of

   responses from marketing activities to sales

  Enables opportunity definition with detailed plan on the probability of sale and

   the expected revenues

  Facilitates service requests, parts, quotes, contracts, service orders, work orders,

   repair scheduling and customer billing