eXensys Customer Relationship Management (CRM) is a comprehensive solution providing seamless integration of every area of business that touches the customer, viz., marketing, sales, customer service and field support through the integration of people, process & technology and taking advantage of the revolutionary impact of the Internet. The solution allows rapid user adoption  and provides quick time-to-value supporting your strategic customer-related initiatives. eXensys CRM delivers best-in-class front office functionality and end-to-end industry-specific process.

 

 

  Marketing: Program management, campaign management, events / sessions

     management, lead management, activity management and expense report

  Sales: Opportunity management, account management, activity management,

     forecasting, order processing & invoicing, incentive management and inquiry management

  Services: Service request, service report, RFQ, quotation, symptoms-solutions database,

     order processing & invoicing, activity management and expense report

  Reporting: View, sort and filter a wide range of reports to identify trends, measure and

     forecast sales activity, track sales process and evaluate business performance

  Workflow: Automates lead routing, notifications and escalations. Workflow rules also

     make it easy to generate and send auto-response e-mail to customer requests

  Security: Provides high security and data integrity to users

 

 

  Establishes profitable relationship with customers

  Decreases operating cost

  Enhances sales team productivity and improves sales performance metrics

  Reduces sales cycle duration

  Improves campaign response

  Controls lead generation, customer acquisition cost and other marketing costs

  Improves service staff productivity

  Reduces service cost, response time and request-resolution time

 

 

  Superior analytics and a Web based user interface

  Smart respond integration capabilities

  Multi-lingual and multi-currency support

  Product life cycle analysis and management

  Easily creates new marketing campaigns and monitors ROI

  Real time measurement of campaign effectiveness

  Automatic leads routing and lead conversions

  Standardized sales methodologies and process, and increased adoption in opportunities

  Sales force automation and reliable sales forecasting

  Commission and incentive management

  Complete 360 degree view account management

  Online services against service requests

  Maintains a historical record of all activities casting

  Sets up efficient customer service process

  Online solution database against symptoms

  Real time information on sales and service success rate

  Flexible workflow management

  Real time dashboards

  Builds customer loyalty

 

 

  Marketing planning

  Campaign management

  Lead management

  Account management

  Activity management

  Opportunity management

  Contract management

  Sales forecasting

  Quotes and incentives

  Presales activities

  Contracts

  Order and invoice

  Service requests

  Service report

  Service contracts

  Service order, service invoice

  Symptom and solutions data base