Public Sector Solutions

eXensys Industry Public Sector Solution

Industry Value Chain

“E-Government is the online exchange of government information with, and the delivery of services to, citizens, businesses and other government agencies.” The impact of e-government at the broadest level is simply better government by enabling better policy outcomes, higher quality services, and greater engagement with citizens and by improving other key outputs identified.

The majorities of the Public Sector requirements revolve around streamlining the internal departmental processes and in turn give value addition to the citizen services. There lies the need of an integrated system which helps in streamlining all the basic operations of the Government. eXensys Public Sector Solution is a comprehensive, web-based, easy-to-use, integrated solution designed to suit inbound and outbound transactions and communication. It equips departments with all the critical resources that are required to manage their operations.

eXensys Public Sector Solution helps departments to address their challenging areas which help in efficient utilization of operations thus achieving the complacency. eXensys Public Sector Solution ensures absolute visibility and control across the complete value chain. Configurability at multiple levels in the system contributes to application intelligence, helps your processes to achieve the necessary interdependencies, thus transfiguring the entire value chain to achieve your objectives and deliver value to citizen. eXensys Public Sector Solution, thus helps you optimize your key business functions integrating with the stakeholders across the value chain.

Highlights: Better Service Delivery to Citizens

	Improved Services for Business: Improves the interface with business and industry, while providing them with innovative services
	Transparency & Anticorruption: Reduces opportunities for petty corruption at the point of service delivery; and provide mechanisms to create more accountability and transparency in the public sector
	Empowerment through Information: Information is a critical ingredient for development. The more information that the poor possess, the greater their sense of empowerment. Empowered citizens can more readily hold governments accountable. With greater information the poor also are better able to organize and take actions to improve their quality of life.
	Efficient Government Purchasing: Governments are the largest purchasers in all economies, and for both moral and political reasons they should buy goods and services in the best way possible. E-government can lead to significant savings for the government by bringing in efficiency in government purchases, spurred by increased competition through transparency.

Industry Pain Points

The primary objective of e-governance is better governance. This is echoed uniformly in almost all definitions and literature on the subject. The factors that will impact the status of e-governance in any country would broadly depend on the following factors:

The IT readiness with old and new platforms coexisting and being implemented all the time, often independently from the e-Government projects;

De facto independence and autonomy of the Ministries with little co-ordination between the various departments/ministries resulting in even lesser compatibility between the IT Systems.

Different practices in systems implementation; sometimes inappropriate user involvement and training; e-Government projects also may not have a central sponsor, leading to differences in implementation styles

Inability to manage the change which comes with the new ways of working. The most important shift in the culture which is required for e-government is the notion of citizens as customers. The notion of “customer” entails a number of market mechanisms, which cannot be completely transferred to a public administration possessing a monopoly of the service. Also, the mindset of Government servants may need to be changed to view citizens as customers, which can take some time.

Implementation Challenges

	Gathering requirements
	Defining processes
	Conflict in requirements
	Changing requirements
	Delay in approvals
	Infrastructural problems
	Coordination & Communication problems
	Resistance to change from employees
	Low learning curve of employees

General Challenges

	Reduction in transaction time
	Single-window services
	Integrate six departments
	Sharing of information
	Online reporting system
	Online monitoring of the
	Transactions by superior officers
	Reduction in misrepresentation of data
	Cross verification mechanism
	Automation of the operations

Value Creation

It is not easy to go to a higher stage at once with out passing from smaller to next stage to higher and matured stage. Exensys understands the real dynamics of maturity levels and helps the Governments to achieve the superior level in governance by its unique approach methodology.

This will entail a major change in the whole process of government administration in the Country. Appropriate changes in the organization, roles & procedures will have to be made. Implementation of new e-governance system would demand restructuring of the Government and its functionaries. The present document recognises this requirement and Exensys will be willing to partner with Government in change management.

Why Exensys?

Our extensive experience in end-to-end solutions and products in diverse business areas and technology domains empowers us to engineer some of the world’s most complex applications.

Exensys has been closely associated with the introduction of Information Technology across various departments of the Government and has executed large mission critical 24x7 applications.

Exensys’s solutions come from development center which are certified for highest level of Quality processes. Exensys is committed to ensure that the world's highest quality processes and testing standards are consistently met at its software facilities.

Consistent track record of performance

The e-governance solutions offered by Exensys aims at

Efficient & transparent department administration

Increasing revenue base and collections

Improving Quality of services to the Citizens

Voluntary compliance under a just & fair law

Providing IT enabled integrated information systems for all government departments

The solution framework offered by Exensys addresses the above core objectives of e-governance. It facilitates advancement towards e-governance in a knowledge society, a cherished goal of Governments. Exensys’s solution is reliable, secure, scalable and at the same time, adaptable to changing needs of Government.

Exensys helps the government to reach the highest level in a step by step process.

Identifying Potential Roadblocks (Step by step process)

Step 1: To think of past goals Governments were unable to achieve.

Step 2: To identify roadblock that kept Governments from achieving their goal.

Step 3: To understand what could have been done differently to get around that
barrier?

Step 4: To think of a goal Governments want to achieve.

Step 5: To identify potential roadblocks that could keep governments from realizing their goal.

Step 6: To be proactive in developing a plan to get around these obstacles.

Values Clarification

What values do Governments cherish the most?

A Value is:

An ideal and unique solution which becomes image of the future

Though little cloudy initially but transforms grand at a god pace which engages citizens heart and spirit

Provides meaning to your work culture and personal life of the citizen

A guiding principle that inspires commitment even when faced with difficulties

SMART Strategy

Specific

What to accomplish?

To avoid generalities

Measurable

What is the baseline measurement? Where are we now?

How often to measure?

Goal to be measured?

How to know if the goal is accomplished?

Attainable

Is the goal within the ability to achieve?

Is it challenging (stretch goals)?

How to stay motivated?

Relevant

Is the goal in alignment with vision and values?

Is it a goal worth achieving?

What are the reasons for wanting to achieve the goal?

Time-based

Does the goal have start and completion dates?

Do you have enough time to achieve the goal?

Avoid procrastination – make steady progress toward the goal.

Action Planning

Identify major steps to achieving each goal

Break larger tasks into smaller, doable ones

Determine resources needed

Identify potential roadblocks

Schedule review periods

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